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Refund & Return Policy
Simple and transparent information about returns, replacements and refunds for orders placed through Optravibe.in.
Last Updated: May 20, 2026
7-Day Return
Return requests can be submitted within 7 days of delivery.
Eligible Issues
Wrong, damaged or defective products.
Original Packaging
Products must be unused and in original packaging.
Refund Time
Generally 5–10 business days after approval.
Refund & Return Policy at Optravibe
At Optravibe, customer satisfaction is important to us. We aim to provide quality optical products, tools, accessories and related products through our online store.
This Refund & Return Policy explains when a product may be returned, the conditions applicable to returns and replacements, and how approved refunds are processed.
Important:
Optravibe provides a 7-day return policy from the date
of delivery. Returns are accepted only for eligible issues described
in this policy.
1. Return Eligibility
We provide a 7-day return policy from the date your order is delivered. A return request must be submitted within 7 days of delivery.
Returns are accepted only in the following situations:
- Wrong product delivered
- Damaged product received
- Defective product received
2. Conditions for Return
To qualify for a return or replacement:
- The product must be unused.
- The product should be in its original packaging.
- The return request must be submitted within 7 days of delivery.
- Photo or video proof may be requested for damaged or wrong products.
Please Note:
A return request does not automatically mean that the return has been
approved. Our team may review the product condition and supporting
information before approving the request.
3. Replacement Policy
Replacement may be available for eligible products affected by:
- Wrong product delivered
- Product damaged during delivery
- Manufacturing defect
Replacement requests are subject to product availability and verification of the reported issue.
4. Non-Returnable Products
- Used optical tools or accessories
- Customized or special-order products
- Products damaged due to improper use by the customer
- Products returned without original packaging
5. How to Request a Return
1
Contact Us
Contact Optravibe through email or phone/WhatsApp with your order details.
2
Share Order Details
Provide your order number, product name and a brief description of the issue.
3
Provide Evidence
Photo or video proof may be requested for damaged or incorrect products.
4
Return Approval
Our team will review the request and provide the applicable return process.
5
Refund or Replacement
A replacement or refund will be processed according to this policy.
6. Refund Process
If a return is approved and a refund is applicable, the refund will be processed through bank transfer.
Refund Processing Time:
Approved refunds are generally completed within 5–10 business days after approval.
Approved refunds are generally completed within 5–10 business days after approval.
The actual time required for the funds to appear in the customer’s bank account may also depend on the customer’s bank or payment processing system.
7. Return Shipping
Customers may be asked to share return shipment details after approval of the return request.
Important:
Please do not send a product back before contacting Optravibe and
receiving return instructions.
8. Product Inspection
Returned products may be reviewed to determine whether the reported issue falls within the conditions of this Refund & Return Policy.
Products that have been used, improperly handled or returned without required original packaging may not qualify for return or replacement.
9. Customer Responsibilities
- Check the delivered product as soon as possible.
- Keep the original product packaging.
- Contact Optravibe within 7 days if an eligible issue is found.
- Provide accurate order information.
- Provide photographs or videos when requested.
10. Contact Optravibe for Returns & Refunds
If you have questions about a return, replacement or refund, please contact our customer support team.
Business Name
Optravibe
Email
support@optravibe.in
Phone / WhatsApp
+91 8882578406
Return Request
Within 7 days of delivery
Frequently Asked Questions
How many days do I have to request a return?
Optravibe provides a 7-day return policy from the date of delivery.
Which products can be returned?
Returns are accepted for eligible cases involving wrong, damaged or defective products, subject to this policy.
Can I return a used product?
Used optical tools or accessories are not eligible for return. Eligible returned products must be unused and in their original packaging.
Can I return a customized product?
Customized or special-order products are not eligible for return under this policy.
What if I receive the wrong product?
Contact Optravibe within 7 days of delivery with your order details. Photographs may be requested for verification.
What if my product arrives damaged?
Contact Optravibe as soon as possible. Photographs or video proof may be requested.
How long does a refund take?
Approved refunds are generally completed within 5–10 business days after approval.
How will I receive my refund?
Approved refunds are processed through bank transfer.
Can I get a replacement instead of a refund?
Replacement may be available for wrong products, damaged items and manufacturing defects, subject to availability and verification.
Do I need to keep the original packaging?
Yes. Eligible products should be returned in their original packaging.
Can I send a return without contacting Optravibe?
Please contact Optravibe before sending a product back. Return instructions may be provided after your request is reviewed.
How can I contact Optravibe about a return?
You can contact Optravibe at
support@optravibe.in
or
+91 8882578406.
Related Optravibe Policies
Optravibe reserves the right to update this Refund & Return Policy when necessary. Any changes will be published on this page with an updated effective date.