Optravibe Shipping Policy

Welcome to Optravibe. We provide shipping and delivery services for optical products, optical tools, accessories and related products purchased through optravibe.in.

This Shipping Policy explains our shipping coverage, order processing times, estimated delivery periods, shipping charges, tracking information and other important delivery conditions.

1. Shipping Coverage Across India

Optravibe currently offers delivery across India. Delivery availability may vary for certain remote or difficult-to-reach locations depending on courier service coverage.

Optravibe currently does not advertise international shipping through the website.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.

Orders placed on Sundays or public holidays may be processed on the next available business day.

Processing may take longer during:

• Public holidays
• Major sales or promotional periods
• Unexpected operational disruptions
• Product availability issues
• Events beyond our reasonable control

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days.

Delivery time may depend on the destination, courier network and local delivery conditions.

4. Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before you complete your purchase.

If an order does not qualify for free shipping, the applicable shipping charge will be displayed during checkout.

5. How Your Order Is Shipped

6. Order Tracking

After your order has been dispatched, Optravibe may provide tracking information or a tracking number through the contact details associated with your order.

Tracking information may take some time to become active after the courier receives the shipment.

7. Accurate Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Your delivery information should include:

• Full name
• House, shop or office number
• Street and locality
• City
• State
• PIN code
• Valid phone number

8. Failed Delivery Attempts

If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or the shipment is refused, the courier may make additional delivery attempts or return the package to Optravibe.

If an order is returned because of an incorrect address, repeated failed delivery attempts or refusal to accept the shipment, additional shipping charges may apply if the customer requests reshipping.

9. Damaged or Tampered Packages

Please check the package carefully when you receive your order.

If the package appears damaged, opened or tampered with, please contact Optravibe as soon as possible and provide photographs or other relevant evidence.

10. Wrong or Missing Products

If you receive a product that is different from the product ordered, or an item is missing from your package, please contact us as soon as possible.

Please provide:

• Order number
• Product name
• Photographs of the package and received product
• A brief description of the issue

11. Cash on Delivery

Cash on Delivery (COD) may be available for eligible products, orders and delivery locations.

COD availability, applicable charges and any order-value restrictions will be displayed during checkout when available.

12. Changing a Delivery Address

If you need to change your delivery address after placing an order, contact Optravibe as soon as possible.

We will make reasonable efforts to assist with address changes before dispatch. However, changes cannot be guaranteed after the order has been shipped.

13. Shipping Delays

Optravibe works with delivery partners to provide timely delivery. However, delivery dates may be affected by circumstances outside our reasonable control.

Possible causes of delay include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Public holidays
• Courier network disruptions
• Government restrictions
• Incorrect customer information

14. Returns & Refunds

Shipping-related returns, replacements and refunds are subject to our Refund & Return Policy .

15. Contact Optravibe About Shipping

If you have questions about shipping, delivery, tracking or your order status, please contact our customer support team.

Frequently Asked Questions About Shipping

Related Optravibe Policies

Optravibe reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with an updated effective date.