Frequently Asked Questions

1. What products does Optravibe sell?

Optravibe by ARN Optical offers a wide range of optical tools, optometry equipment, eyeglass repair tools, spectacle accessories, optical nose pads, frame adjustment tools, optical pliers, and ophthalmic products online in India.

2. Do you deliver all over India?

Yes, we currently ship across India only.

3. How long does delivery take?

Orders are generally delivered within 3–7 business days across India depending on your location and courier availability.

4. How long does order dispatch take?

Most orders are processed and dispatched within 1–2 business days after order confirmation.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible products and locations.

6. What payment methods are accepted?

We accept secure online payments and Cash on Delivery (COD) on eligible orders.

7. Can I return a product?

Yes. You may request a return within 7 days of delivery if the product is wrong, damaged, or defective. It must be unused and in its original packaging. Contact support@optravibe.in or +91 88825 78406 before sending anything back, and wait for return instructions. Approved refunds, where applicable, are processed by bank transfer within 5–10 business days after approval.

8. Which products are non-returnable?

The following are not eligible for return: used optical tools or accessories; customized or special-order products; products damaged through improper use by the customer; and products returned without their original packaging. Eligible returns are limited to wrong, damaged, or defective products reported within 7 days of delivery and returned unused in the original packaging.

9. How can I contact Optravibe?

You can contact us through: Phone/WhatsApp: +91 88825 78406 Email: support@optravibe.in or contact@opticrm.in Address: Shop No. 14, Hindon Complex, New Karehra Colony, Ghaziabad, Uttar Pradesh 201007, India Business hours: Monday–Saturday, 10:00 AM–6:00 PM; Sunday closed.
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